Synch or Swim
Annual International Performance Improvement Conference and
Exposition, Boston, MA
Sharon Levitch, Elizabeth
Wilkinson and William Milheim, Ph.D. presented factors to consider when conducting online
training in a virtual classroom.
Techniques for Producing Clear and Concise Documents
Annual National Conference, Nashville, TN
Sharon Levitch and
Elizabeth Wilkinson presented various methods ACS Learning uses to create first class
Unleashing the Power of Pivot Tables
Systems National User Conference, New Orleans, LA
Sharon and Elizabeth presented a discussion and demonstration of Excel
pivot tables at the BrassRing National User Conference in New Orleans, LA. Their
presentation focused on the report generation aspect of pivot tables, stressing how well
pivot tables could be integrated into BrassRings existing software.
In Search of First Class Documentation
Shared Medical Systems (SMS) Going for the Gold Conference, Malvern, Pennsylvania
Sharon and Elizabeth presented to SMS training designers, managers, and
consultants at the SMS Going for the Gold Conference. They demonstrated how SMS could
streamline its training and documentation development processes using information mapping
Mapping your Way to First Class Documentation
Society for Technical Communications Philadelphia
Metro Chapter (STC-PMC)
Sharon and Elizabeth discussed information mapping as a means of creating clear,
concise, and consistent documentation in a timely and efficient manner.
The Training Cycle: Planning, Delivering, and Evaluating Training
and Educators of Metropolitan Philadelphia Organization (TEMPO)
presented Kirkpatrick's four levels of evaluation, stressing the importance of evaluation
in the training process. Sharon also provided information on how to validate the
success of the training program and tips on improving future training programs.
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