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Synch or Swim
41st Annual International Performance Improvement Conference and Exposition, Boston, MA

Sharon Levitch, Elizabeth Wilkinson and William Milheim, Ph.D. presented factors to consider when conducting online training in a virtual classroom.

Techniques for Producing Clear and Concise Documents
STC 49th Annual National Conference, Nashville, TN
Session Materials

Sharon Levitch and Elizabeth Wilkinson presented various methods ACS Learning uses to create first class documentation.

Unleashing the Power of Pivot Tables
BrassRing Systems National User Conference, New Orleans, LA

Sharon and Elizabeth presented a discussion and demonstration of Excel pivot tables at the BrassRing National User Conference in New Orleans, LA. Their presentation focused on the report generation aspect of pivot tables, stressing how well pivot tables could be integrated into BrassRing’s existing software.

In Search of First Class Documentation
Shared Medical Systems (SMS)  Going for the Gold Conference
, Malvern, Pennsylvania

Sharon and Elizabeth presented to SMS training designers, managers, and consultants at the SMS Going for the Gold Conference. They demonstrated how SMS could streamline its training and documentation development processes using information mapping principles.

Mapping your Way to First Class Documentation
Society for Technical Communications – Philadelphia Metro Chapter (STC-PMC)

Sharon and Elizabeth discussed information mapping as a means of creating clear, concise, and consistent documentation in a timely and efficient manner.

The Training Cycle: Planning, Delivering, and Evaluating Training
Trainers and Educators of Metropolitan Philadelphia Organization (TEMPO)    

Sharon presented Kirkpatrick's four levels of evaluation, stressing the importance of evaluation in the training process.  Sharon also provided information on how to validate the success of the training program and tips on improving future training programs.

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Wayne,  PA  | voice: 610-688-3790 | e-mail:

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